Maximizing Utilization of Consultation Rooms at the Hospital Clinics
نویسندگان
چکیده
This paper aims to find the optimal arrangement of consultation rooms in the specialist outpatient clinics of a hospital in Singapore to maximize the utilization factor. Doctors’ utilization and waiting time of the patients were also optimized in this research. This was done by building and validating queuing and simulation models to predict and model the real life variance and uncertainty in the outpatient clinics. The results from the queuing theory served as a good gauge to compare the simulation results to confirm the validity of the model.
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